Refund

• The request for a refund must be issued by the project owner.

• The money can only be refunded from the main account of the project. The refund amount cannot exceed the amount of unspent funds on the main account.

• The money will be refunded:

  • to individuals — to a bank card or an electronic wallet from which the balance was replenished, based on checks;
  • to legal entities — to the settlement account of the legal entity specified in the application, on the basis of an application for a refund.

• The refund is possible only in the project currency.

1. Go to your VK Cloud personal account under the account of the project owner.

2. Preserve the project to stop debiting funds.

3. Copy the project ID (PID) from the VK Cloud website URL.

   Example URL for the Moscow region: https://msk.cloud.vk.com/app/en/mcs123456789/main, where mcs123456789 is the project ID (PID).

4. In the header of the personal account page, open the menu Help and select Contact support.

   You can also go to the technical support portal by direct link.

5. Create a request with the following parameters: VK Cloud: Биллинг: Оплата и возврат: Возврат денежных средств.

6. Specify in the request:

   • Region.

   • Project ID (PID).

   • Refund amount and payment date.

     If there were several payments with the same details, specify the date of the first payment and the total amount of the refund.

   • The reason for the return in the field Описание.

7. Specify the details for the refund. Usually the funds are returned according to the details from which the payment was made.

   • If the amount to refund was transferred from the card, enter the first 6 digits and the last 4 digits of the card in the Укажите номер карты field.

   • If the account was replenished using other payment methods (for example, YooMoney), in the Укажите номер карты field, enter any numbers and specify the details of the wallet or means of payment in the request text.

   • If you need to refund to bank details different from those from which the account was replenished:

     1. In the field Укажите номер карты enter any numbers.

     2. Attach the file with the refund request. The request is written in free form, can be handwritten or printed, it must specify:

        • the reason for changing the details — for example, due to account closure;
        • current details for the refund;
        • the signature of the project owner and the date.

8. Attach screenshots of electronic checks for replenishment of the balance for the specified amounts or links to such checks to the request.

The response to the request will be sent to the email linked to your account.

The refund request is processed within 48 hours. The time of receipt of funds depends on the payment method. When credited to the card, it can take up to 30 days, depending on the bank.

1. Go to your VK Cloud personal account under the account of the project owner.

2. Preserve the project to stop debiting funds.

3. Copy the project ID (PID) from the VK Cloud website URL.

   Example URL for the Moscow region: https://msk.cloud.vk.com/app/en/mcs123456789/main, where mcs123456789 is the project ID (PID).

4. In the email account associated with your VK Cloud personal account, create an email with the subject “VK Cloud: Возврат денежных средств”.

5. Specify in the email:

   • Region.

   • Project ID (PID).

   • Refund amount and payment date.

     If there were several payments with the same details, specify the date of the first payment and the total amount of the refund.

   • The reason for the return.

6. Attach a file with an application for a refund. The application:

   • must be certified by the signature and seal of the general director or an authorized power of attorney;
   • must contain the refund amount;
   • must contain the full payment details for the refund.

7. Send the email to the VK Cloud document management department at docs_vktech@vk.company.

The response to your request will be sent to the email linked to your account.

The refund request is processed within 48 hours. The time of receipt of funds depends on the payment method. When credited to the card, it can take up to 30 days, depending on the bank.