Checking the system status

Through your personal account, you can monitor the status of VK Cloud services in real time, as well as get a history of resolved incidents and announcements about planned work.

The information is available on the page Статус работы сервисов.

Statuses can be useful if you encounter service failures. For example, when creating a VM, an error occurred: the VM was created, but did not appear in the list of virtual machines.

1. Go to VK Cloud personal account.
2. Click on the user name in the header of the page and select Application debug. The event log opens.
3. Make sure that the log contains information about errors like 5XX. This is a sign of possible problems with the operation of the services.

1. Go to VK Cloud personal account.
2. Click on the user name in the header of the page and select State of system. The Статус работы сервисов page opens with information about service outages.
3. Check the status of the services:
   • If the services are stable, contact technical support.
   • If the services are working intermittently, then the problem is known, and the VK Cloud team is already looking for a solution. Click Подписаться на обновления to monitor the status of services in the official Telegram channel VK Cloud.

When the incident is resolved, the service will resume, and information about the incident will appear on the Статус работы сервисов page.

1. Wait for the notification about the resumption of the service.
2. See the detailed information about the incident:
   1. Go to VK Cloud personal account.
   2. Click on the user name in the header of the page and select State of system.
   3. Go to the История событий tab.
   4. In the drop-down list, select Облачные вычисления.
   5. Click on the name of the incident you want. Its description, status and chronology of events will appear.