Updated at: August 18, 2023 12:48 PM

Refund of funds

Unspent funds in your personal account can be returned by contacting technical support. The refund is made within 30 days.

Terms of return

The money can only be refunded from the main account of the project.
The money will be refunded:
- for individuals — to the specified bank card on the basis of a receipt for replenishment of the project balance;
- for legal entities — to the specified settlement account of the legal entity on the basis of an application for a refund.
The refund is made in the project currency.
Before making a refund, make sure that there are no paid resources left on the project:
- stop VM with free licenses;
- delete VMs with paid licenses;
- delete load balancers;
- make sure that there are no floating IP addresses left on the project;
- stop or delete other paid resources.

Individuals

Legal entities

Account name.
Project ID.
The amount to be refunded.
The reason for the return.
Details for the refund. If the bank card was linked to the project, the first 6 and last 4 digits are enough.
Link or screenshot of the electronic receipt / receipts about the replenishment of the project balance.

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