Написать в техподдержку Позвонить нам
Admin Panel Logout

In this article:

    FAQ

    What you need to run 1C: timing

    The launch of 1C: GRM applications is carried out with an activated account and confirmed credentials.

    Can I use a fat client to connect

    Connection to the application is carried out only through the web interface. It is not possible to use a full-fledged client installed on a local computer.

    How many applications can I create

    MCS does not limit the number of created 1C: GRM applications.

    How many users can be connected

    The file use of the 1C application limits remote access to 5 users, client-server: from 6 to 50.

    How to increase the number of licenses over 5

    When the limit of licenses (connections) for the selected type of application is reached, you must contact the technical support of 1C timing to clarify the possibility of changing the work option and increasing the number of connections.

    Is it possible to extend the trial period

    Demo access is provided for each type of application once, for a period of 30 days. Expansion of this period is impossible.

    Do I need a SQL Server license

    When using 1C: GRM applications, no additional licenses are required.

    What to do if the user does not have a TIN

    The application user can be a representative of an existing organization. To clarify the TIN of the organization, you should contact the chief accountant or CEO of the organization.

    Can I order application customization

    Technical support for 1C: GRM is already included in the cost of the monthly rental of the application. It also includes requests for consulting and customization of the deployed application. To do this, you should send a request to the technical support of 1C: GRM by mail or through the feedback form .

    What happens when demo access ends

    At the end of the trial period, in the absence of a positive account balance of the 1C: GRM service, the application will continue to work and an invoice will be issued for its use.

    Why I don't see charges for the timing service in the Billing section

    Financial transactions with the 1C: GRM application are carried out by 1C: GRM technical support and you can request the current balance, as well as an invoice for payment or closing documents by contacting the 1C: GRM technical support .

    How to get back unused money

    To return unused funds from the account, you should contact the technical support of 1C: GRM and inform the reason for the end of the work, as well as the details for the refund.

    Was this article helpful?