Access Recovery

Access Recovery

Restoring access to your personal account

  • Two-factor authentication is disabled:

Use the login form on the main page. Click the “Reset Password” button and follow the steps in the step-by-step wizard. The link to password recovery to your personal account will come to the email specified as a login in MCS services.

  • Two-factor authentication is installed:

When two-factor authentication is installed, access to your personal account can only be restored through the backup codes specified during the installation of two-factor authentication.

 

Restoring access to the virtual machine

  • If you have access to the key pair

If the following conditions match:

  • You still have access to the key pair file created or specified when creating the virtual machine
  • Virtual machine was created in a private network
  • DHCP was enable on the private network

then you have the option to decrypt a password. Read about it in the article “How to get and decrypt a password for Windows?”

  • If there is no key pair

Unfortunately, in this case, restoring access to the virtual machine isn’t possible.