Updated at April 25, 2024 05:26 PM

FAQ

Payment, refund, bonuses

How do I get bonuses for registering in my personal account?

Why did the bonuses run out?

Are funds being charged after the end of the test period?

How are funds charged (daily or monthly)?

The project does not display the balance at all. How do I turn it on?

What is the risk of a negative balance?

How much do I need to replenish my account to resume work?

I have paid the bill, the services in the project are active. Why is the balance negative?

How to pay for the work of a service from a legal entity?

How to connect the post-payment scheme?

How long does it take for funds to be credited when paying by bank transfer?

Why should I link a card if I am a legal entity and pay according to the details?

When and how will I receive the accounting documents after payment?

How do I get a payment receipt from a specific date?

I have topped up the balance, but the payment is not credited. What to do?

How do I make a refund?

The balance has become negative, how can the services be restored?

I have topped up my balance to unblock the services. How long to wait?

Can I take the promised payment to avoid freezing?

I don't have time to pay for services by transfer. How to avoid freezing?

I have topped up the balance, but the payment failed. How to avoid freezing?

We are a company not from the Russian Federation, how to start working with VK Cloud?

We are a company from the Russian Federation, how to pay for services?

We are a company not from the Russian Federation, how to pay for services?

How to conclude an individual contract with VK Cloud?

How do I find out VK Cloud banking details?

How do I find out the terms of my contract with VK Cloud?

How to get accounting documents for accounting?

How do I get a reconciliation report for the required period?

I have unloaded the invoice, it does not contain my details. How do I add them?

How to re-register a project to another legal entity?

Our security service requires scans of your constituent documents

We need scans of our accounting documents, how do we get them?

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